Are companies quietly making it harder for you to complain? Ever tried to make a complaint and felt like you’re talking to a robot?
Try contacting your bank, insurer, or energy supplier — it’s no longer as simple as sending an email.
Santander no longer lists a complaints email or even an online form — you have to call or post a letter (that’s £1.70 per stamp if you want proof of delivery) and if you can find the correct postal address.
GoDaddy? No email address. Only chat queues or international phone numbers.
British Gas, BT, Scottish Power, Vodafone, Amazon — all pushing customers through bots, long menus, offshore call centres and “self-help” pages before you can reach a human.
It’s a growing trend: make it harder to complain, fewer complaints are logged — and fewer refunds or regulatory headaches follow.
At Golden Shield Consumer Services, we help ordinary people cut through these barriers and get results.
If you’ve been stonewalled by a large company, our free case review can tell you what your options are — and how to make your complaint heard.
Have you struggled to reach a real person lately? Drop me an email— I’d love to hear your experience. enquiries@goldenshieldconsumerservices.co.uk
