Terms and Conditions

Introduction
Welcome to Golden Shield Consumer Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our services.

1. Service Scope
   1.1. Golden Shield Consumer Services is an online consumer advice service designed to help individuals navigate small claims disputes.
   1.2. We are not solicitors and do not provide legal advice. Our services are limited to providing general advice and support for small claims.
   1.3. This service is provided exclusively online. We do not accept incoming telephone calls but may occasionally contact customers via telephone if necessary.
2. Customer Responsibilities
   2.1. You are responsible for providing accurate and complete information to help us assess your case.
   2.2. Any actions you take based on our advice or assistance are your responsibility. We recommend seeking independent legal advice for complex matters.
3. Payments and Refunds
   3.1. Payments for our services must be made in advance, as outlined on our website.
   3.2. Refunds will only be issued under exceptional circumstances and are subject to our discretion.
4. Liability
   4.1. Golden Shield Consumer Services is not liable for the outcome of any case or dispute.
   4.2. We are not responsible for delays or issues caused by third parties, including companies you are disputing with.
5. Privacy
   5.1. We are committed to protecting your data. Please refer to our Privacy Policy for details.
6. Amendments
   6.1. We reserve the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Information
If you have any questions, please contact us through our website’s contact form.