At Golden Shield, we specialise in helping consumers resolve disputes quickly and efficiently.
Here’s why our clients trust us:
We provide clear, upfront costs with no hidden fees.
Our experience allows us to guide you effectively through your complaint process.
We offer step-by-step guidance to ensure you are confident to proceed with your complaint.
Our pricing is designed to be both fair and transparent.
The process is divided into clearly defined stages:
Stage (1) Initial Case Assessment: £35
Evaluate the viability of your complaint.
Stage (2) Case Commencement: £45
Review key information and provide a bespoke initial complaint letter and concise instructions on how to proceed.
Stage (3) Drafting Letters and Emails: £40 (per item)
Expertly crafted communications to present your case effectively.
Stage (4) Mediation Support Strategy: £75
Guidance through mediation to reach an amicable resolution.
Stage (5) - Small Claims Support: £75
Assistance with pursuing your claim through the Small Claims Court.
We’ll always let you know what each stage costs before proceeding, ensuring complete transparency.
The duration of a case can vary significantly depending on its complexity and the willingness of the company to resolve the issue.
For example:
May be resolved within a few weeks.
Cases requiring mediation or a hearing, could take several months.
We’ll keep you updated throughout the process so you know what to expect at every stage.
NO.
We are NOT solicitors and DO NOT provide legal advice.
Golden Shield Consumer Services offers expert guidance and support for consumer complaints. We aim to empower you with the tools, strategies, and resources to resolve your issue effectively.
Getting started is easy:
If your complaint proceeds, we’ll guide you step-by-step through the remaining stages.
We specialise in assisting with consumer complaints, including:
Golden Shield Consumer Services is an online-only service, which helps us keep our pricing affordable.
While we do not take incoming phone calls, we may contact you by telephone if necessary during the complaint process.
If we determine that your complaint is not suitable for proceeding, we will provide clear feedback on the reasons why.
While we cannot guarantee success, we aim to give you an honest and professional evaluation of your complaint.
