When a UK consumer tried to access her own pension savings. She was told by her bank, Cater Allen (part of Santander), that she couldn’t withdraw a penny without a third-party professional trustee signature.
That meant:
❌ £4,000 withheld last tax year
❌ £8,000 held back this tax year
❌ Risk of losing valuable tax allowances
Even when she asked to close the account, they still refused to release her own money.
We stepped in.
After challenging the bank and making it clear an ombudsman complaint was on the way, they finally backed down and released the funds.
If a bank or pension provider is putting unfair blocks in your way, you don’t have to accept it.
Golden Shield Consumer Services fought back with logic, law, and results.
📩 Contact us today at enquiries@goldenshieldservices.co.uk
